Special Projects
câu chào!
Hospitality exists when you believe the other person is on your side;
01
SHELL BUSINESS WEEK (2008) SPECIAL TOUCH
The hotel guaranteed exclusivity by designating certain outlets and function rooms as “Shell Space,” and setting up alternative venues to cater to non-Shell guests and walk-ins. Clear and visible directional and safety signage was installed, and the hotel aided by a Shell safety campaign to ensure that safety awareness was the top priority for all staff. In addition, catering focused on quality and healthy options. And all public areas of the hotel were upgraded to provide high-speed internet service.
02
AUDI Q5 LAUNCH
The brief
Audi wanted to launch its new Q5 model in Asia Pacific at a safe and prestigious location that was well connected to the rest of the region. The event was to include viewings, test drives and a gala dinner.
Challenges
Audi shipped 19 cars from Germany for the event. They needed to be stored at Marriott while Audi’s engineers worked on them in the lead up to the event. In addition to the extensive logistic and security arrangements, a mechanics’ workshop was set up in the hotel’s basement car park.
A new ballroom entrance also had to be constructed for the cars without disturbing other hotel guests.
Execution
An Audi secretariat office was set up within the hotel three weeks prior to the event to handle coordination. Audi dealers and media from across the region were invited to test drive the new model around a specially made gravel track in nearby Sepang, home of Malaysia’s F1 circuit.
A gala dinner was held in the standalone Garden Ballroom. Following this, guests were able to celebrate the launch and examine the cars up close.
Comment
Martin Dillge, global training of Audi AG Ingolstadt, says: “We appreciated Marriott Putrajaya’s friendly team.
03
EXXONMOBIL EXPLORATION PRODUCTION MALAYSIA INC
Shim,
Thank you very much for your warm hospitality during our stay last weekend. You were always there whenever we wanted anything. Your commitment to our function is very much appreciated.
Soo Ooi Keng
*~*~*~
Dear Shim,
Thanks for your support. We have very positive feedback from participants of the meeting. This would not have been possible without your support. You had put in long hours and went out of your way to make sure that things run like clock work..... A big thank you from all of us.
Sia Chong Hean
04
THE BOULEVARD A ST GILES HOTEL (RENOVATION)
Involving in the whole hotel renovation that take up nearly about 1 year
When it’s time to renovate, remember to ‘’expect the unexpected.” To minimize surprises, smart planning and preparation is the key to a successful renovation. These surprises have the potential to throw you wildly over budget and off schedule.
Here are some tips to make sure your next project is a success.
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Define project scope
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Budget and bid
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Plan for the unexpected
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It takes a plan
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Building the team
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Open communication
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Happy renovating
05
THE GEORGE,
GEORGE TOWN, PENANG (PRE-OPENING)
4 advices to optimize your HOTEL PRE-OPENING in the best way possible:
1. Execute and control your pre-opening digitally
2. Create a detailed hotel pre-opening plan
3. Choose your tech kit
4. Hiring the best people
06
THE PINES MELAKA
&
ENCORE MELAKA
Encore Melaka — A Premier Destination for World-Class Events
Set against the backdrop of Melaka’s rich cultural heritage and modern sophistication, Encore Melaka stands as one of Malaysia’s most iconic venues for hosting large-scale conferences, conventions, and international gatherings. With its state-of-the-art facilities, grand auditorium, and versatile event spaces, Encore Melaka offers an extraordinary platform where innovation meets hospitality.
The recent hosting of the 2025 ASEAN Ministerial Meeting on Transnational Crime (AMMTC) and 2025 World Tourism Day (WTD) once again showcased Encore Melaka’s capability to deliver world-class events with precision and excellence. From seamless logistics to outstanding guest experiences, every detail reflected exceptional teamwork and meticulous planning.
The success of these events was further elevated through the strong support from The Pines Melaka and Courtyard by Marriott Melaka, who provided premium accommodation, warm hospitality, and smooth coordination for delegates and VIPs. Their professionalism and commitment ensured a seamless and memorable experience for all attendees.
In addition, the catering operations at Encore Melaka, supported by the talented culinary teams from The Pines Melaka and Courtyard by Marriott Melaka, delivered impeccable food and beverage service — from thoughtfully curated menus to flawless execution — showcasing the very best of Melaka’s hospitality.
Together, Encore Melaka, The Pines Melaka, and Courtyard by Marriott Melaka embody the true spirit of collaboration and unity that continues to position Melaka as a preferred destination for world-class events.
